_rzilient legal
Privacy Policy
Updated: March 10, 2025
Why a Privacy Policy?
Rzilient Group places great importance on the confidentiality and security of your personal data.
The purpose of this Privacy Policy is to inform you in a clear, simple and transparent way about the processing carried out on the personal data you provide to us, or that we may collect when you browse our web or mobile platform www.rzilient.club (the “Platform”), any possible transfer to third parties, and the rights and options you have to control your personal information and protect your privacy.
This policy also explains how we collect, use and protect the data of Rzilient customers (you), visitors, and people who interact with Rzilient via the Platform, emails, or social networks.
Who are we?
Rzilient Group (“_rzilient”) is a simplified joint-stock company (SAS) with share capital of €5,318.50, registered in Paris under number 881 969 976, with registered office at 146, rue de Monmartre, 75002 Paris, France.
Rzilient Group acts as the data controller under applicable data protection laws (French Data Protection Act and GDPR).
When you use the Platform, Rzilient collects and processes certain Personal Data entered directly by Users on the Platform.
Questions / contact: [email protected]
What is personal data?
Personal data means any information relating to an identified or identifiable natural person, directly (name, email, address) or indirectly (online identifier, account number, IP address, browsing data, etc.).
Definitions
- Subscription: contractual model allowing the Client to access maintenance services.
- Administrator: Client representative authorized to manage an Administrator Account and create/supervise Collaborator Accounts.
- Client: legal entity acting as a professional customer of Rzilient.
- Administrator Account: account enabling creation of Collaborator Accounts and access to the Platform services.
- Collaborator Account: account created by invitation from an Administrator Account holder.
- User Account: account accessible via Identifiers (includes Administrator and Collaborator accounts).
- Terms: the Platform terms of use.
- Collaborator: natural person within the Client organization authorized to use the Platform.
- Identifiers: your email address and personal password.
- GDPR: Regulation (EU) 2016/679.
- Platform: www.rzilient.club.
- Products: IT equipment available for purchase and/or leasing.
- Services: Platform features.
- Telemetry tool: software installed on an employee workstation at the Client’s request/subscription.
Why and how is my data collected and processed?
Rzilient collects personal data through different means:
- (i) Directly: forms, customer support, communications via Platform/email/social networks, etc.
- (ii) Third-party services: when you authorize/use third-party services to connect to Rzilient.
- (iii) Public sources: publicly available information.
Purposes, legal bases, and retention periods
| Purpose | Personal data collected | Legal basis | Retention |
|---|---|---|---|
| Client data — Purchasing Products / orders | Name, job title, postal address, email, phone, fax, device serial number, client number | Contract performance | Active during the contractual relationship, intermediate archiving 5 years. Purchase history + invoice identifiers: 10 years from last purchase. |
| Client data — Leasing | Name, job title, postal address, email, phone, fax, device serial number, client number | Contract performance + consent for transfer to financial partner | Active during the contractual relationship, intermediate archiving 5 years. Purchase history + invoice identifiers: 10 years from last purchase. |
| Administrator account creation | Identifiers, identity/contact details, device serial number, client number | Contract performance | For the contractual relationship; deleted at end; archived separately for 5 years. |
| Collaborator account creation | Identifiers, identity/contact details, device serial number, client number | Contract performance | Kept while the account exists; deleted at contract end or on admin request; inactive 3 years: deleted after 1‑month notice. |
| Invoices & payments | Administrator identity/contact + payment method info | Contract performance | Invoice identifiers: 10 years from end of relationship. |
| Offers to professional clients | Administrator identity/contact | Legitimate interest | During relationship; up to 3 years after end/last contact; archived 5 years. |
| Maintenance contact | Identity/contact of admins and collaborators | Contract performance | During relationship; archived 5 years. |
| Telemetry tool | CPU/memory/disk usage, system specs, installed software, serial number, etc. | Contract performance | 2 months. |
| Surveys | Identity/contact + client/file numbers, serial number | Legitimate interest | As needed for the survey purpose (max 3 years or until objection). |
| Social network interactions | Name, identifier | Consent | Until withdrawal or 6 months after last contact (may be longer for proof/contestation). |
| Events / contests | Identity/contact + client number | Consent / legitimate interest | Until withdrawal or 3 years after last contact. |
| Hardware tracking & interventions | Serial number, name, personal email, phone (remote work), postal address (delivery) | Contract performance | During contract + 1 month; longer for proof (1 year) or contestation if applicable. |
| Customer relationship / IT support | Identity/contact + client/file numbers, ticket, serial number | Contract performance | During relationship (up to 5 years after end). |
| Product tests | Identity/contact + client/file numbers, ticket, serial number | Consent | Until withdrawal or 3 years after last contact. |
| Call recordings | Name, phone number, voice | Legitimate interest | Up to 6 months. |
| Prospects — Contact to finalize registration | Name, phone, email | Legitimate interest | 3 years from collection or last contact. |
| Prospects — User account creation | Identifiers, identity, job title, email, postal address | Consent | 3 years from collection or last contact. |
| Cookies — Optimization & audience | Connection and browsing data | Consent | 6 months from initial placement. |
Access & sharing
Access is limited to authorized Rzilient staff. We may share data with processors for hosting, IT maintenance, operations, compliance, analytics, and purchase financing.
Your rights
To exercise your rights, contact us and specify the purpose of your request. An ID copy may be requested to prevent fraud.
CNIL: rights information
- Withdraw consent
- Access / rectification / restriction / objection
- Data portability
- Erasure (subject to legal/legitimate retention)
- Complaint to CNIL: https://www.cnil.fr/fr/plaintes
After contract termination, data may be retained up to 5 years. For early deletion: [email protected]
Security
We implement organizational and technical measures to protect data integrity and confidentiality, including encryption for sensitive online transmissions.
Contact
Email: [email protected] (or [email protected])
Postal: Rzilient GROUP – 146, rue de Monmartre, 75002 Paris, France.